Build an IT Employee Engagement Program

Measure employee sentiment to drive IT performance.
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Major Business Pain Points

  • IT’s performance and stakeholder satisfaction with IT services hinge on IT’s ability to attract and retain top talent and to motivate teams to go above and beyond.
  • With the growing IT job market, turnover is a serious threat to IT’s ability to deliver seamless value and continuously drive innovation.
  • Engagement initiatives are often seen as being HR’s responsibility; however, IT leadership needs to take accountability for the retention and productivity of their employees in order to drive business value.
Build an IT Employee Engagement Program-Pain Points

Recommendations

Key Points

  • Engagement is a two-way street. Initiatives must address a known need and be actively sought by employees – not handed down from management.
  • Engagement initiatives are useless unless they target the right issues. It can be tempting to focus on the latest perks and gadgets and ignore difficult issues. Use a systematic approach to uncover and tackle the real problems.
  • It’s time for IT leadership to step up. IT leaders have a much bigger impact on IT staff engagement than HR ever can. Leverage this power to lead your team to peak performance.

Approach

Build an IT Employee Engagement Program-Recommendations
  • The engagement diagnostics and accompanying tools will help you perform a deep dive into the root causes of disengagement on your team.
  • The guidance that accompanies tools will help you avoid common engagement program pitfalls and empower IT leaders to take charge of their own team’s engagement.
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Methodology and Tools

Executive Brief

Read our concise Executive Brief to discover why engagement is critical to IT performance, review the methodology, and understand how our tools will help you construct an effective employee engagement program.

  • Build an IT Employee Engagement Program – Executive Brief
  • Build an IT Employee Engagement Program – Phases 1-3

1. Measure employee engagement

Use the Pulse or Full Engagement Surveys to measure employee engagement.

  • Improve Employee Engagement to Drive IT Performance – Phase 1: Measure Employee Engagement
  • Engagement Strategy Record
  • Engagement Communication Template

2. Analyze results and ideate solutions

Understand the drivers of engagement that are important for your team, and involve your staff in brainstorming engagement initiatives.

  • Improve Employee Engagement to Drive IT Performance – Phase 2: Analyze Results and Ideate Solutions
  • Engagement Survey Results Interpretation Guide
  • Full Engagement Survey Focus Group Facilitation Guide
  • Pulse Engagement Survey Focus Group Facilitation Guide
  • Focus Group Facilitation Guide Driver Definitions
  • One-on-One Manager Meeting Worksheet

3. Select and implement engagement initiatives

Select engagement initiatives for maximal impact, create an action plan, and establish open and ongoing communication about engagement with your team.

  • Improve Employee Engagement to Drive IT Performance – Phase 3: Select and Implement Engagement Initiatives
  • Summary of Interdepartmental Engagement Initiatives
  • Engagement Progress One-Pager

All resources on this page are provided to Cyber Leadership Hub members under license from third parties including Info-Tech Research Group Inc, a global leader in providing IT research and advice.