Implement Crisis Management Best Practices
If you're already a member, click here to log in.
Major Business Pain Points
Recommendations
Key Points
Approach
Methodology and Tools
Executive Brief
Read our concise Executive Brief to find out why you should implement crisis management best practices, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.
1. Identify potential crises and your crisis management team
Identify, analyze, and prioritized potential crises based on risk to the organization. Set crisis management team roles and responsibilities. Adopt a crisis management framework.
Example Crisis Management Process Flowcharts (Visio)
2. Document your emergency and crisis response plans
Document workflows for notification, situational assessment, emergency response, and crisis response.
3. Document crisis communication guidelines
Develop and document guidelines that support the creation and distribution of crisis communications.
4. Complete and maintain your crisis management plan
Summarize your crisis management and response plans, create a roadmap to implement potential improvement projects, develop training and awareness initiatives, and schedule maintenance to keep the plan evergreen.
All resources on this page are provided to Cyber Leadership Hub members under license from third parties including Info-Tech Research Group Inc, a global leader in providing IT research and advice.