Implement Systems Management to Improve Availability and Visibility


Without sound systems management practices, you don’t control outages, they control you.

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Major Business Pain Points

  • The IT environment has grown increasingly complex. You need to rein in complexity and handle it centrally. Admin wants reliable data in one place and a strategy for making use of that data.
  • You want to implement systems management but are unsure how to do so in a resource-challenged environment.
  • You need to determine what are the key areas to focus on, and what tools, processes, and practices make sense to create a sustainable systems management program.
Implement Systems Management to Improve Availability and Visibility-Pain Points

Recommendations

Key Points

  • Every IT department does systems management, even if only ad hoc or informally. This blueprint will help you make more productive use of time and effort you already spend managing systems and problems.
  • No service or system can perform better than its weakest component. You probably don’t know what your real priorities are until you create a baseline and visualize real or estimated performance and criticality.

Approach

Implement Systems Management to Improve Availability and Visibility-Recommendations
  • Reduce disruptions caused by unplanned downtime by establishing systems management discipline.
  • Reduce time and effort to resolve issues by improving visibility into systems and coordination across teams.

Methodology and Tools

1. Make the case

Improve availability and visibility.

  • Storyboard: Implement Systems Management to Improve Availability and Visibility

2. Analyze systems management priorities and challenges

Identify systems management priorities and build a business case, and identify opportunities and challenges.

  • Systems Management Service Level Assessment
  • Systems Management Discipline Capability Assessment
  • Systems Management Skills Inventory and Gap Analysis

3. Decide on systems management goals, solutions, and next steps

Ensure project alignment and execution, and focus on solutions that are best suited for your organization’s needs.

  • Systems Management Project Charter Template
  • Systems Management Feature Evaluation Tool
  • Systems Management RFP Template

4. Implement systems management processes and tools

Maximize benefits and value of the systems management solution.

  • Systems Management SOP Template
  • Systems Management Project Scorecard

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