Satisfy Customer Requirements for Information Security

Enable your business growth with SOC 2 or ISO 27001 certification.
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Major Business Pain Points

  • Your customers and potential customers are increasingly demanding assurance that you will meet their information security requirements.
  • Responding to these assurance demands requires ever more effort from the security team, which distracts them from their primary mission of protecting the organization.
  • Every customer seems to have their own custom security questionnaire they want you to complete, increasing the effort you have to expend to respond to them.
Satisfy Customer Requirements for Information Security-Pain Points

Recommendations

Key Points

  • Your security program can be a differentiator and help win and retain customers.
  • Value rank your customers to right-size the level of effort your security team dedicates to responding to questionnaires.
  • SOC 2 or ISO 27001 certification can be an important part of your security marketing, but only if you make the right business case.

Approach

Satisfy Customer Requirements for Information Security-Recommendations
  • CISOs need to develop a marketing strategy for their information security program.
  • Ensure that your security team dedicates the appropriate amount of effort to sales by value ranking your potential customers and aligning efforts to value.
  • Develop a business case for SOC 2 or ISO 27001 to determine if certification makes sense for your organization, and to gain support from key stakeholders.
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Methodology and Tools

Executive Brief

Read the concise Executive Brief to find out why you should proactively satisfy customer requirements for information security and review the methodology.

  • Satisfy Customer Requirements for Information Security – Executive Brief
  • Satisfy Customer Requirements for Information Security – Phases 1-3

1. Manage customer expectations for information security

Identify your customers’ expectations for security and privacy, value rank your customers to right-size your efforts, and learn how to impress them with your information security program.

  • Satisfy Customer Requirements for Information Security – Phase 1: Manage Customer Expectations for Information Security

2. Select a certification path

Decide whether to obtain SOC 2 or ISO 27001 certification, and build a business case for certification.

  • Satisfy Customer Requirements for Information Security – Phase 2: Select a Certification Path
  • Security Certification Selection Tool
  • Security Certification Business Case Tool

3. Obtain and maintain certification

Develop your certification scope, prepare for the audit, and learn how to maintain your certification over time.

  • Satisfy Customer Requirements for Information Security – Phase 3: Obtain and Maintain Certification

All resources on this page are provided to Cyber Leadership Hub members under license from third parties including Info-Tech Research Group Inc, a global leader in providing IT research and advice.