Develop and Implement a Security Incident Management Program


Create a scalable and cost-effective incident response program. 

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Major Business Pain Points

  • Tracked incidents are often classified into ready-made responses that are not necessarily applicable to the organization. With so many classifications, tracking becomes inefficient and indigestible, allowing major incidents to fall through the cracks. 
  • Outcomes of incident response tactics are not formally tracked or communicated, resulting in a lack of comprehensive understanding of trends and patterns regarding incidents, leading to being re-victimized by the same vector.
  • Having a formal incident response document to meet compliance requirements is not useful if no one is adhering to it. 

Recommendations

Key Points

  • You will experience incidents. Don’t rely on ready-made responses. They’re too broad and easy to ignore. Save your organization response time and confusion by developing your own specific incident use cases. 
  • Analyze, track, and review results of incident response regularly. Without a comprehensive understanding of incident trends and patterns, you can be re-victimized by the same attack vector. 
  • Establish communication processes and channels well in advance of a crisis. Don’t wait until a state of panic. Collaborate and exchange information with other organizations to stay ahead of incoming threats. 

Approach

  • Effective and efficient management of incidents involves a formal process of preparation, detection, analysis, containment, eradication, recovery, and post-incident activities. 
  • This blueprint will walk through the steps of developing a scalable and systematic incident response program relevant to your organization. 

Methodology and Tools

Executive Brief

Read the concise Executive Brief to find out why you should develop and implement a security incident management program and review the methodology. 

  • Develop and Implement a Security Incident Management Program – Executive Brief
  • Develop and Implement a Security Incident Management Program – Phases 1-3 

1. Prepare 

Equip your organization for incident response with formal documentation of policies and processes. 

  • Develop and Implement a Security Incident Management Program – Phase 1: Prepare
  • Security Incident Management Maturity Checklist  Preliminary 
  • Information Security Requirements Gathering Tool 
  • Incident Response Maturity Assessment Tool  
  • Security Incident Management Charter Template  
  • Security Incident Management Policy  
  • Security Incident Management RACI Tool  

2. Operate

Act with efficiency and effectiveness as new incidents are handled.

  • Develop and Implement a Security Incident Management Program – Phase 2: Operate
  • Security Incident Management Plan 
  • Security Incident Runbook Prioritization Tool 
  • Security Incident Management Runbook: Credential Compromise  

Security Incident Management Workflow: Credential Compromise (Visio)

  • Security Incident Management Workflow: Credential Compromise (PDF)
  • Security Incident Management Runbook: Distributed Denial of Service

Security Incident Management Workflow: Distributed Denial of Service (Visio)

  • Security Incident Management Workflow: Distributed Denial of Service (PDF)
  • Security Incident Management Runbook: Malware

Security Incident Management Workflow: Malware (Visio)

  • Security Incident Management Workflow: Malware (PDF)
  • Security Incident Management Runbook: Malicious Email

Security Incident Management Workflow: Malicious Email (Visio)

  • Security Incident Management Workflow: Malicious Email (PDF)
  • Security Incident Management Runbook: Ransomware

Security Incident Management Workflow: Ransomware (Visio)

  • Security Incident Management Workflow: Ransomware (PDF)
  • Security Incident Management Runbook: Data Breach

Security Incident Management Workflow: Data Breach (Visio)

  • Security Incident Management Workflow: Data Breach (PDF)
  • Data Breach Reporting Requirements Summary
  • Security Incident Management Runbook: Third-Party Incident

Security Incident Management Workflow: Third-Party Incident (Visio)

  • Security Incident Management Workflow: Third-Party Incident (PDF)
  • Security Incident Management Runbook: Blank Template

3. Maintain and optimize 

Manage and improve the incident management process by tracking metrics, testing capabilities, and leveraging best practices.

  • Develop and Implement a Security Incident Management Program – Phase 3: Maintain and Optimize
  • Security Incident Metrics Tool
  • Post-Incident Review Questions Tracking Tool
  • Root-Cause Analysis Template
  • Security Incident Report Template

The Security Incident Management Program methodology and tools are available to members of the Cyber Leadership Hub. Enter your details below to sign up for free membership of the Hub and download these resources.

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All resources on this page are provided to Cyber Leadership Hub members under license from third parties including Info-Tech Research Group Inc, a global leader in providing IT research and advice.