Responsibly Resume IT Operations in the Office
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Major Business Pain Points
Having shifted operations almost overnight to a remote work environment, and with the crisis management phase of the COVID-19 pandemic winding down, IT leaders and organizations are faced with the following issues:
Recommendations
Key Points
An organization’s shift back toward the pre-pandemic state cannot be carried out in isolation. Things have changed. Budgets, resource availability, priorities, etc., will not be the same as they were in early March. Organizations must ensure that all departments work collaboratively to support office repatriation. IT must quickly identify the must-dos to allow safe return to the office, while prioritizing tasks relating to the repopulation of employees, technical assets, and operational workloads via an informed and streamlined roadmap.
As employees return to the office, PMO and portfolio leaders must sift through unclear requirements and come up with a game plan to resume project activities mid-pandemic. You need to develop an approach, and fast.
Approach
Responsibly resume IT operations in the office:
Quickly restart the engine of your PPM:
Methodology and Tools
Executive Brief
As the post-pandemic landscape begins to take shape, ensure that IT can effectively prepare and support your employees as they move back to the office.
1. Evaluate your new risk tolerance
Identify the new risk landscape and risk tolerance for your organization post-pandemic. Determine how this may impact the second wave of pandemic transition tasks.
2. Repatriate people to the office
Prepare to return your employees to the office. Ensure that IT takes into account the health and safety of employees, while creating an efficient and sustainable working environment
3. Repatriate assets to the office
Prepare the organization's assets for return to the office. Ensure that IT takes into account the off-license purchases and new additions to the hardware family that took place during the pandemic response and facilitates a secure reintegration to the workplace.
4. Repatriate workloads to the office
Prepare and position IT to support workloads in order to streamline office reintegration. This may include leveraging pre-existing solutions in different ways and providing additional workstreams to support employee processes.
5. Prioritize your tasks and build the roadmap
Once you've identified IT's supporting tasks, it's time to prioritize. This phase walks through the activity of prioritizing based on cost/effort, alignment to business, and security risk reduction weightings. The result is an operational action plan for resuming office life.
6. Restart the engine of your project portfolio
Restarting the engine of the project portfolio mid-pandemic won’t be as simple as turning a key and hitting the gas. Use this concise research to find the right path forward for your organization.
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