Understand Common IT Contract Provisions to Negotiate More Effectively

Avoid the pitfalls and gotchas lurking in the shadows!
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Major Business Pain Points

  • Contract reviews are tedious, and reviewers may lack the skills and experience to effectively complete the process.
  • Vendors have a repository of contract terms and conditions that are road-tested and often biased in their favor.
  • Vendors change their contracts frequently through hyperlinked documents without notifying customers, and the onus is on you to stay compliant.
Understand Common IT Contract Provisions to Negotiate More Effectively-Pain Points

Recommendations

Key Points

  • Focus on the terms and conditions, not just the price. Too often, organizations focus on the price contained within their contracts, neglecting to address core terms and conditions that can end up costing multiples of the initial price.
  • Lawyers can’t ensure you get the best business deal. Lawyers tend to look at general terms and conditions for legal risk and may not understand IT-specific components and business needs.

Approach

Understand Common IT Contract Provisions to Negotiate More Effectively-Recommendations
  • Align contract language to meet IT and business needs.
  • Communicate more effectively with Legal and the vendors.
  • Identify and reduce contractual and performance risk.
  • Understand the relationship between contract provisions.
  • Negotiate more effectively.
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Methodology and Tools

Executive Brief

Read our concise Executive Brief to find out why you should employ a systematic process for reviewing contracts, review the methodology, and understand the four ways we can support you in completing this project.

  • Understand Common IT Contract Provisions to Negotiate More Effectively – Executive Brief
  • Understand Common IT Contract Provisions to Negotiate More Effectively Storyboard

1. Assess contract terms and conditions

Review and assess your IT contracts for vendor-biased terms and conditions, and gain tips for getting vendors to take on their fair share of risk and become more accountable.

  • Contract Review Tool
  • Contract Playbook

All resources on this page are provided to Cyber Leadership Hub members under license from third parties including Info-Tech Research Group Inc, a global leader in providing IT research and advice.